When you sign up to Telleroo, your account will be created. You will not be charged until you have made payments within your account.
Charges
Telleroo charges based on the number of payments that you send in a calendar month.
When you join Telleroo, we'll ask how many payments you expect to send each month. This is to assign a package to your account, but you don't need to worry about this being 100% accurate.
That's because if you make more or fewer payments than the assigned package, you will automatically be moved to the right package, allowing you to scale with ease.
If you're an accountant, bookkeeper or payroll provider, you can find partner pricing here.
Billing Schedule
Telleroo invoices on the first working day of each calendar month, charging for the payments you sent in the previous month.
For example, if you receive a Telleroo invoice at the beginning of July, it will include charges for the payments you sent in June.
You will receive Telleroo invoices via email, if you're the designated contact on the account.
Invoices are due by the 10th of each calendar month. Failure to pay Telleroo invoices can lead to the suspension of your account.
If you are an accountant, bookkeeper or payroll provider, you will be billed for your clients as default. However, you can request that we bill your clients directly following the same process above. You need to request this in advance, changes cannot be made after invoices have been sent.
This change applies to all your clients, you cannot have some clients being billed to you and some being billed directly. You can request a change to billing by contacting the support team on chat, or emailing support@telleroo.com.
Can I pay in advance?
Can I pay in advance?
No, you cannot pay Telleroo in advance.
What happens if I close my Telleroo account mid-month?
What happens if I close my Telleroo account mid-month?
If you choose to leave Telleroo 😢 we'll only charge for the payments you sent before your account closure.
For example, if you closed your account on the 15th, we'll charge you for the payments you sent from the 1st to the 15th.
You will receive your final invoice on the first working day of the next calendar month, the same as you would normally.
Payment Methods
You can choose to pay Telleroo via:
Direct Debit
Manual Bank Transfer
Sending a single payment to our bank through your Telleroo account
You cannot pay Telleroo via debit or credit card. We do not take payment in advance.
Direct Debit
You will get an email invitation to set up a Direct Debit with GoCardless:
This email will be from noreply@gocardless.com showing Telleroo Limited as the name of the sender.
Sadly, criminals pretending to be your payment provider (or bank) is a common scam. Please double check any email received is from the email address above. If you have any questions, please reach out to support via the chat bubble at the bottom right of your screen. We'll never ask you for your Telleroo password, or 2 Factor Authentication code.