Add an extra layer of authorisation to pay runs using Dual Approval. This allows for two members to jointly approve the pay run before it is processed. Dual approval applies to both GBP and international payments.
You need to be an Admin to turn on Dual Approval and assign team members. Find more information on user permissions here.
How to turn on Dual Approval
You need to have at least two Approvers on your account before you can turn on Dual Approval. As one person cannot be responsible for both approval stages. If you do not have these team members set up, add them and assign them as Approvers.
Go to Settings and then Dual Approval.
Click the toggle Enable dual approval. Select whether you'd like dual approval to be required for All transactions or have a Minimum amount for dual approval. If you select a minimum amount, enter the value you'd like dual approval to be used for.
For example, if you set a minimum of £10,000, any payment of that amount or more will require Dual Approval.
If you increase the minimum dual approval amount at a later date, the change will apply to all existing payments. Any payments that previously required dual approval but are now below the new minimum will be sent or scheduled automatically.
You will see a list of all Approvers on your account. Select which team members you'd like to give Dual approval permissions to. Click Save Settings.
You will need to enter your two-factor authentication code and click Verify.
Dual Approval is now turned on in your account and you'll see a notification that Dual Approval settings have been successfully saved.
Adding and changing Dual Approvers
Making changes in Dual Approval settings
At any point, you can go to Settings and Dual Approval to change and add Dual Approval permissions to existing team members.
This list shows all Approvers on your account. You can select or deselect them at any time to give or remove Dual Approval permissions.
If you are connected to an accountant, bookkeeper or multi-entity group in Telleroo, they will be able to view this page. They can see the team members that have been assigned as Dual Approvers. However, they cannot edit any of the settings.
Making changes in user's profiles
Go to Settings and Users.
To add a team member as a Dual Approver, you need to have both Approve Pay runs and Dual Approver selected. Click Save.
How to use Dual Approval
Once you have turned on Dual Approval, your pay runs will follow this process:
A pay run is created and submitted for approval by a Creator.
The Approver is notified to complete the first approval.
Once the first approval is completed, the pay run moves to Awaiting dual approval and the Dual Approver is notified.
The Dual Approver completes the second approval.
The pay run will either start sending payments or wait until its scheduled date.
For international pay runs, the exchange rate is only secured when the Dual Approver marks the pay run as approved. International payments will start sending payments immediately after approval is completed.
Only once a pay run has been approved at both stages will payments be sent.
Using minimum amounts with dual approval
Payments below your dual approval minimum amount only need one approver. Once the initial approval has been completed, they will be scheduled.
Payments exceeding this value will require two approvers and will show the status Awaiting Dual Approval. If even one payment in a pay run requires dual approval, the entire pay run will remain in the Awaiting Dual Approval status.
