When you sign up to Telleroo, your account will be created. You will not be charged until you have made payments within your account.
Charges
During onboarding, you will choose a Telleroo package. You can change packages at any time, by starting a chat with the team on the Telleroo website, or emailing support@telleroo.com.
If you're an accountant, bookkeeper or payroll provider, you can find partner pricing here.
Billing Schedule
Telleroo invoices on the first working day of each calendar month, charging for the previous month.
For example, if you receive a Telleroo invoice at the beginning of July, it will include charges for June.
You will receive Telleroo invoices via email, if you're the designated contact on the account.
Invoices are due by the 10th of each calendar month. Failure to pay Telleroo invoices can lead to the suspension of your account.
If you are an accountant, bookkeeper or payroll provider, you will be billed for your clients as default. However, you can request that we bill your clients directly following the same process above. You need to request this in advance, changes cannot be made after invoices have been sent.
This change applies to all your clients, you cannot have some clients being billed to you and some being billed directly. You can request a change to billing by contacting the support team on chat, or emailing support@telleroo.com.
Can I pay in advance?
Can I pay in advance?
No, you cannot pay Telleroo in advance.
What happens if I close my Telleroo account mid-month?
What happens if I close my Telleroo account mid-month?
If you choose to leave Telleroo 😢 You will receive your final invoice on the first working day of the next calendar month, the same as you would normally. Your final invoice will depend on your account with Telleroo:
If you are a business that has opted into a new Telleroo package, are a multi-entity group or client of an accountant/bookkeeper: You will be charged for the final month's subscription.
If you are a business that is currently charged by number of payments: We'll only charge for the payments you sent before your account closure. For example, if you closed your account on the 15th, we'll charge you for the payments you sent from the 1st to the 15th.
If I joined before April 2025, is the way I am being charged changing?
If I joined before April 2025, is the way I am being charged changing?
No, Telleroo still charges based on the number of payments that you send in a calendar month.
If you make more or fewer payments than the assigned subscription bracket, you will automatically be moved to the right bracket, allowing you to scale with ease.
You can choose to opt-in to Telleroo's new packages, which you can find details on here. Simply start a chat with the team on the Telleroo website, or email support@telleroo.com
Payment Methods
You can choose to pay Telleroo via:
Direct Debit
Manual Bank Transfer
Sending a single payment to our bank through your Telleroo account
You cannot pay Telleroo via debit or credit card. We do not take payment in advance.
Direct Debit
You will get an email invitation to set up a Direct Debit with GoCardless:
This email will be from noreply@gocardless.com showing Telleroo Limited as the name of the sender.
Sadly, criminals pretending to be your payment provider (or bank) is a common scam. Please double check any email received is from the email address above. If you have any questions, please reach out to support via the chat bubble at the bottom right of your screen. We'll never ask you for your Telleroo password, or 2 Factor Authentication code.