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What to check when your authenticator for 2FA isn’t working
What to check when your authenticator for 2FA isn’t working

How to resolve any authenticator issues

Andrew Cookson avatar
Written by Andrew Cookson
Updated over 2 months ago

If you're authenticator codes are not working during or after setup then the following steps normally resolve the issue:

Check time is correct

  1. Open settings > general > Date & Time or settings > Date & Time

  2. Make sure Set Automatically/Automatic is switched on

  3. If you amended try to login again now

Android with Google Authenticator

If the previous step didn't work and your using Android device try the following:

  1. Open Google Authenticator

  2. Tap More > Settings > Time Correction > Sync now

  3. Try to login now

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