Please follow the 3 steps below in order to close your Telleroo account
Transfer remaining balance
In order to close your account, check if you have a balance.
If you have a balance kindly download a custom CSV file, you can find this in the app by clicking "New Payrun" > Download CSV template
Or you can go into our help section and download the CSV template:
( Leading 0's will be removed in excel unless you format the columns as text )
The CSV file requires the following headers, in any order:
amount_pounds - amount is in pounds, so 1.20 is £1.20
recipient_name - For individuals you will need the full first and second name
account_no - The recipients bank account number
sort_code - The recipients sort code
reference - The reference you want to show on the recipient bank statement
After the CSV file is ready you can then import this to Telleroo and withdraw the funds/balance:
2. Disconnect any Xero connections
After the funds were successfully withdrawn, disconnect the Xero bank feed
3. Fill in form to close account
Please fill in this Closing form and we will start the process of closing your account and let you know when this is complete. This usually take 3-5 working days
We recommend you download any and all data you require from our transaction section beforehand as you will cease to be able to access the account when closed.