I can't remove a user

What to do when you can't remove a user

Andrew Cookson avatar
Written by Andrew Cookson
Updated over a week ago

You're probably here because you've tried to remove a user but it's not letting you due to them having a history within Telleroo.

What does this mean?

The user you are trying to remove likely has a history of setting up pay runs and approving or reviewing payments. They have an audit trail of all of their actions within Telleroo.

How can I fix this?

Instead of removing them, simply contact us via Live Chat and we can suspend the user so they won't be able to access the Telleroo system going forward. This ensures that all your data is safe and the user history remains for them.

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