All pay runs in Telleroo follow the same statuses, which let you know what actions to take next. We recommend watching the video below to understand the basics of Telleroo.
Every pay run uses these statuses:
Awaiting Approval: After you create a pay run, it moves to the "Awaiting Approval" status. The approvers you've designated in your account are automatically emailed to approve the payments.
Scheduled: Then, if you’ve scheduled your pay run to send in the future, you’ll see the Scheduled status.
Sending: When payments are being sent, you’ll briefly see the pay run at the Sending status.
Paid: Once the pay run has been successfully sent, it will show as Paid.
Cancelled: If you cancel a pay run, it will show as Cancelled.
You can also add a status for an extra layer of authorisation:
Dual Approval: This is an optional feature that requires a second person to approve the pay run. You can even set this to apply only to pay runs over a certain value. If you use this feature, the dual approvers you've designated in your account are automatically emailed to approve the payments after the initial approval has been completed.
A pay run can sometimes be at these statuses:
Awaiting Funds: This will appear if there isn’t enough money in your Telleroo account to send the payments. Simply top up your account to proceed. We’ll email you if your balance is too low for upcoming payments, so you can top-up before it reaches this status. We’ll also notify you when a pay run tries to send and reaches this status.
Looking into it: Occasionally, whilst your pay run is at the Sending status, you might see Looking Into It next to an individual payment. This means our compliance team is reviewing the payment. If a payment is held for checks, you will receive an email notification, including any extra information we need to process the payment. For example, it might be that the payee details you have don’t match what is on the bank account, or it looks like a duplicate payment.