All pay runs in Telleroo follow the same statuses, which let you know what actions to take next. We recommend watching the video below to understand the basics of Telleroo.
Every pay run uses these statuses:
Awaiting Approval: When a pay run gets sent out for client approval. The approvers your client has designated in their account are automatically emailed to approve the payments.
Scheduled: Then, if you’ve scheduled the pay run to send in the future, you’ll see the Scheduled status.
Sending: When payments are being sent, you’ll briefly see the pay run at the Sending status.
Paid: Once the pay run has been successfully sent, it will show as Paid.
Cancelled: If you or your client cancel a pay run, it will show as Cancelled.
Management access for a client means you can approve pay runs on their behalf. If you have management access, pay runs do not get emailed out for client approval.
You can also add a status for an internal check before client approval:
Awaiting Review: An optional status you can turn on in your account. This is an internal review stage where a team member needs to sign off on the pay run before it goes out for client approval. The Reviewers you've designated in your account are automatically emailed to check and sign off on the payments.
Rejected: A pay run that is cancelled at the Awaiting Review stage moves to Rejected.
You can also add a status for clients that require an extra layer of authorisation:
Dual Approval: An optional feature that requires a second person to approve the pay run. You can even set this to apply only to pay runs over a certain value. If you use this feature, the dual approvers your client has designated in their account are automatically emailed to approve the payments after the initial approval has been completed.
A pay run can sometimes be at these statuses:
Awaiting Funds: Appears if there isn’t enough money in the Telleroo account to send the payments. Your client needs to simply top up the account to proceed. We’ll email you and your client if the balance is too low for upcoming payments, so they can top-up before it reaches this status. We’ll also notify you both when a pay run tries to send and reaches this status.
Looking into it: Occasionally, whilst your pay run is at the Sending status, you might see Looking Into It next to an individual payment. This means our compliance team is reviewing the payment. If a payment is held for checks, you will receive an email notification, including any extra information we need to process the payment. For example, it might be that the payee details you have don’t match what is on the bank account, or it looks like a duplicate payment.