Onboarding with Telleroo starts after you sign up online or have accepted an invite by your accountant/bookkeeper. It usually takes 1-2 working days to complete.
We accept most of the UK Businesses Registered on Companies House or Charities Registered with Charity Commissions. But on occasion, you might have seen our reply, stating that we are unable to offer our services to certain clients because their activity falls outside our Risk Appetite. Here's more information.
Information we may ask for
We need some standard information for every onboarding, but depending on your company's industry or structure, we might ask for additional details.
Verifying individuals
We need to verify certain individuals associated to your company. Here are the individuals we'll most likely ask you to confirm, and what information we need.
For identification we require valid colour ID (passport or driving license). If there is a discrepancy between your ID and company details, we'll ask for a marriage certificate or name change deed.
Individual | What we'll need |
Shareholders | Photo ID Residential address |
Chair, CEO, CFO or Treasurer | Photo ID Residential address |
Trustees | A list of trustees (including their full names, date of birth and nationality). |
Settlors, beneficiaries and trustees | Photo ID Residential address |
Investors | Photo ID Residential address |
If a persons residential address is outside of the UK or cannot be electronically verified, we will request a proof of address document (e.g. a utility bill dated 3 months or less).
Authorising an individual's access to Your Telleroo Account
If someone other than a listed director or trustee signs up for a Telleroo account, we require formal authorisation from an existing director or trustee to grant them access. This authorisation must be sent by email to our compliance team, clearly stating that they approve the named individual to access and operate the company’s Telleroo account on their behalf.
For the director or trustee issuing this authorisation, we will also require verification of their identity, including a valid photo ID (passport or driving licence) and a proof of address (e.g. utility bill or bank statement). This process ensures we meet regulatory standards and protect your organisation’s account integrity.
The email from the director should contain the following wording:
“I am happy with [AUTHORISED PERSON’S NAME] to confirm our Telleroo and to set up the account. I have read and agreed to Telleroo’s terms and conditions found here (https://www.telleroo.com/terms-conditions). I understand that [AUTHORISED PΕRSON’S NAME] would be able to submit payments, approve and see all payment details from the past and future on behalf of [COMPANY NAME] Telleroo account.”
Verifying your business
To verify your business, we may ask for payroll reports, bank statements or large value supplier invoices.
If you are newly incorporated, we may ask for the sources of your funds, such as loan agreements or investments.
With certain industries, we may also ask for registration certificates/documents to specific agencies e.g. Food Standards Agency, to confirm adherence to industry standards.
About signed ownership charts
As part of our commitment to regulatory compliance and due diligence under KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines, we may request a signed ownership structure chart in the following cases:
When shareholders or parent companies are based outside the UK
When there are discrepancies in company information listed on Companies House
To complete this process, the ownership chart must include the following:
1) Company Structure Overview
All direct and indirect parent companies
All entity types, including nominee companies, trusts, funds, or other non-corporate entities
2) Entity Details
For each entity in the structure, include:
Company name
Registration number
Incorporation date
Registered address
3) Ultimate Beneficial Ownership (UBO)
Identify individuals holding 10% or 25% or more of shares or voting rights, as specified in your compliance email
For each beneficial owner, provide:
A valid colour photo ID (passport or driving licence)
A proof of address document (e.g. utility bill or bank statement)
4) Signature and Certification
The ownership chart must be signed by a CEO, certified accountant, or lawyer
We accept both handwritten and electronic signatures (e.g. DocuSign, Adobe Sign)
The signed document must be dated within the last 12 months
