Onboarding with Telleroo starts after you sign up online or have accepted an invite by your accountant/bookkeeper. It usually takes 1-2 working days to complete.
We accept most of the UK Businesses Registered on Companies House or Charities Registered with Charity Commissions. But on occasion, you might have seen our reply, stating that we are unable to offer our services to certain clients because their activity falls outside our Risk Appetite. Here's more information.
Information we may ask for
We need some standard information for every onboarding, but depending on your company's industry or structure, we might ask for additional details.
Verifying individuals
We need to verify certain individuals associated to your company. Here are the individuals we'll most likely ask you to confirm, and what information we need.
For identification we require valid colour ID (passport or driving license). If there is a discrepancy between your ID and company details, we'll ask for a marriage certificate or name change deed.
Individual | What we'll need |
Shareholders | Photo ID Residential address |
Chair, CEO, CFO or Treasurer | Photo ID Residential address |
Trustees | A list of trustees (including their full names, date of birth and nationality). |
Settlors, beneficiaries and trustees | Photo ID Residential address |
Investors | Photo ID Residential address |
If a persons residential address is outside of the UK or cannot be electronically verified, we will request a proof of address document (e.g. a utility bill dated 3 months or less).
Verifying your business
To verify your business, we may ask for payroll reports, bank statements or large value supplier invoices.
If you are newly incorporated, we may ask for the sources of your funds, such as loan agreements or investments.
With certain industries, we may also ask for registration certificates/documents to specific agencies e.g. Food Standards Agency, to confirm adherence to industry standards.
About signed ownership charts
We will request a signed ownership chart when there are shareholders/parent companies based outside of the UK or a discrepancy in company information found on Companies House.
Include direct and/or indirect parent companies
Include all types of companies or non-companies e.g. nominee companies, funds, trusts etc.
Provide company details: include registration number, incorporation date, and registered address.
Detail the ultimate beneficial owners: Include individuals holding 10% or 25% or more of the shares. The percentage we require is in your email from compliance.
Provide beneficial owners' details: We need a valid colour ID (passport or driving license), and a proof of address document (e.g. a utility bill) for all beneficial owners.
Sign the chart: We can accept signatures from a CEO, certified accountant, or lawyer. Signature can be provided either in handwritten or electronic way (e.g. DocuSign; Adobe Sign); The signed document should be issued within 12 months.
