At Telleroo, we are committed to maintaining the highest standards of regulatory compliance and ensuring the security of our clients' accounts. As part of this commitment, we conduct periodic reviews of all accounts in line with the FCA's requirements. This means we need to review your account at different times to ensure your company information is current.
Periodic refresh is required to keep your Telleroo account open. Please provide any information our compliance team requests to keep your account active.
Contents:
How often does Telleroo refresh my account?
How often we need to review your account will be determined by your company's risk profile. Periodic refresh can occur between every one to three years.
What do I need to do?
Provide updated employee numbers and company turnover
Firstly, you are asked for updated employee numbers and company turnover. This is requested via an online survey, which pops up when you view the Telleroo website or log into the Telleroo system.
This may be all we need from you to complete Periodic Refresh on your account. If so, that will be the only notification you receive.
Provide additional company information
In some cases, we may need further information from you to complete Periodic Refresh. Our compliance team requests this information via email, using the email address [email protected].
The email includes a secure link for uploading necessary documents, such as a passport or driver's license.
Please provide the requested information promptly to ensure uninterrupted service. Failure to comply may result in the suspension or closure of your account.
We know that inboxes can get busy. So when you're logged into Telleroo, we let you know when there's a Periodic Refresh email waiting on your response.
Sadly, criminals pretending to be your payment provider (or bank) is a common scam. Please double check any email received is from [email protected]. If you have any questions, please reach out to support via the chat bubble at the bottom right of your screen. We'll never ask you for your Telleroo password, or 2 Factor Authentication code.
What additional information might Telleroo ask for?
Signed ownership chart
We will request a signed ownership chart when there are shareholders/parent companies based outside of the UK.
Include direct and/or indirect parent companies.
Provide company details: For companies owning 25% or more in the structure, include registration number, incorporation date, and registered address.
Detail the ultimate beneficial owners: Include individuals holding 10% or 25% or more of the shares. The percentage we require is in your email from compliance.
Provide beneficial owners' details: We need a valid colour ID (passport or driving license), and a proof of address document (e.g. a utility bill) for all beneficial owners.
Sign the chart: We can accept signatures from a CEO, certified accountant, or lawyer. Signature can be provided either in handwritten or electronic way (e.g. DocuSign; Adobe Sign); The signed document should be issued within 12 months.
Confirmation, ID & Address of CEO/CFO/CHAIR/TREASURER
We may ask you to confirm the Chair, CEO, CFO or treasurer.
We need a valid colour ID (passport or driving license), and a proof of address document (e.g. a utility bill).
Confirmation, ID & Address of appointed person and/or main director
We may ask you to confirm the appointed person and/or main director.
For the appointed person: We need a valid colour ID (passport or driving license), and a proof of address document (e.g. a utility bill).
For the director: We need a valid colour ID (passport or driving license), and a proof of address document (e.g. a utility bill). Plus an email and phone number.
Individuals/trustees for charities
Trustees: Please provide a list of trustees (including their full names and nationality).
Individuals: We may ask you to confirm the Chair, CEO, CFO or treasurer. We need a valid colour ID (passport or driving license), and a proof of address document (e.g. a utility bill).