We want to ensure you have full confidence when making payments via Telleroo, this is why we have implemented Telleroo Trust Check.

This is a combination of:

Every time you create a pay run, Telleroo checks the recipients to see if they are new payees who have never been paid before or existing payees that have been paid but their names and/or bank details have been updated since you paid them last.

Our account name validation service checks with all recipient's banks to confirm if the name listed in your pay run is a Full Match, Partial Match or No Match to the payee bank account.

If you click the new or updated flag it will tell you what has changed since the last time the recipient was paid.

You may also be asked to verify your supplier if you have a large payment to a new or updated supplier.

This is for informational purposes only and you can still continue with a recipient with No Match or Partial Match but we would advise performing extra checks on the recipient's details to ensure everything is correct.
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Please note, No Match payments may be picked up for further checks by our compliance team as a fraud prevention measure.

If the provided recipient name does not closely match the actual account name, we may cancel the payment for your security. You will be notified if this occurs, and you can reattempt the payment with updated details.
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The Confirmation of Payee check validates the name within Telleroo which is taken from the contact name within Xero, file upload or source of the data.