Topping up your Telleroo account is easy and there are two ways you can do it.
Open banking using Telleroo
On your computer
Go to Pay runs. Click Add funds in Telleroo.
Select your bank from the dropdown.
Enter the Amount you'd like to top-up and click Fund account.
Scanning this QR code or using the desktop login link produced initiates the payment to your Telleroo account and you only need to approve the payment. This is sent via Faster Payment to your Telleroo account and should appear in your Telleroo account shortly after your bank sends the payment.
Yapily Connect Ltd, Telleroo's Open Banking Partner, will initiate this payment for you in accordance with their Terms & Conditions. If you have any questions please speak to Telleroo's support team.
On your phone
With the Telleroo mobile app you can top-up your account, view and approve pay runs.
Open the app and press the + button.
The top-up needed amount is what you need to add to your account to cover all payments with the Awaiting Funds status. You can click the copy icon to copy this amount to your clipboard. Press Add funds with open banking.
Select your bank.
Enter the Amount you'd like to top-up in Telleroo. Click Fund account.
You will now be connected to your bank to authorise and complete the payment.
Sending a manual payment from your bank
Simply initiate a transfer from your bank to the sort code and account number shown on the Pay Runs screen of the Telleroo platform. Each of these is unique to each company and the account is set up in your own name.
You can use the copy icons to copy the account details to your clipboard.
You can also find and copy these account details on the Telleroo mobile app, if you are creating a bank payment on your phone. Open the app and press the + button.
Bank payments can be done as a one-off via Faster Payment, BACS or CHAPS or a standing order to top-up a regular amount at set time intervals.
Topping up your account via Faster Payment or BACS is free but there is a £25 fee we pass on from the bank for any CHAPS payment into your account.
Send your payment from a UK bank account in GBP. The account name must match either the business name or related companies within the organisational structure.
Processing Times when Funding Your Telleroo Account
When you add funds to your Telleroo account, the time it takes for the transaction to reflect in your Telleroo balance can vary based on your bank's processing times.After your bank processes the transaction, the funds will normally appear in your Telleroo account within a matter of seconds.Here's a brief overview of typical processing times associated with different payment methods:
Faster Payments: Often processed within a few hours, and in most cases, almost instantly. This is the quickest way to fund your Telleroo account for transfers up to £1,000,000.
BACS (Bankers' Automated Clearing Services): Typically takes 3 working days for BACS to clear. Ideal for regular, non-urgent payments.
CHAPS (Clearing House Automated Payment System): Open on weekdays between 6am and 6pm. Payments can be processed in the same working day if they are submitted before the cut-off time (3pm to 6pm). CHAPS is suitable for large, time-sensitive payments.
By choosing the payment method that best suits your needs, you can plan your transfers to Telleroo more effectively. If you have any questions about payment processing times or need further assistance, please don't hesitate to contact Telleroo's support team ([email protected]).
FAQS
Does the bank account have to be in our company name?
When adding funds to your Telleroo account, you can use bank accounts in the name of the company, or an entity that's within the organisational structure (parent/sister/inter-company accounts).
Can I use an international account to top-up Telleroo?
If you have questions about using an overseas account to top-up your Telleroo account, please email [email protected] or start a chat with the team on our website.
Does the reference matter?
No, you can use any reference.
What banks do we work with?
You can top up your Telleroo account from any UK Bank Account with funds in GBP in your business name or related companies within the organisational structure.
Can I hold a balance in my Telleroo account?
Yes, you can hold a float.
How are my funds protected?
Every company gets their own Telleroo account details. Your funds are kept in a safeguarded account in your name. You can read more about that here.
Will the bank block large payments to Telleroo?
Your bank may block your first large payment to Telleroo. Your bank's customer service normally doesn't know about this until the fraud team has contacted you.